Job Description

Mohon

Kelayakan

• Must have Diploma / Degree in Logistics or any related field
• Must have minimum of 5 years experience as Customer Service Manager within logistics industry.
• Must have experience in Air Freight & Sea Freight.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Proficiency in logistics software.
• Problem-solving abilities and customer-centric mindset.
• Detail-oriented and organized.

Tanggungjawab

Position : Customer Service Manager

Industry : Logistics

Working Location : Petaling Jaya.

Must have experience in Air Freight & Sea Freight

Job Scope: As a Customer Service Manager in the logistics sector, you will be responsible for overseeing and optimizing customer service operations to ensure efficient supply chain management and exceptional customer satisfaction.

• Act as the primary point of contact for customer inquiries, concerns, and requests.
• Lead and guide a team of customer service representatives.
• Foster a customer-centric team culture, emphasizing responsiveness and professionalism.
• Supervise the processing of customer orders, ensuring accuracy and timeliness.
• Collaborate closely with logistics, warehouse, and transportation teams to meet customer demands effectively.
• Address and resolve customer inquiries, concerns, and issues promptly and professionally.
• Implement effective solutions to prevent recurring problems and enhance customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to customer service, such as order fulfillment, on-time delivery, and customer feedback.
• Develop strategies for continuous improvement to meet or exceed service targets.
• Identify opportunities to streamline customer service processes and enhance operational efficiency.
• Collaborate with cross-functional teams to implement process improvements.
• Collect and analyze customer feedback and reviews.
• Use insights to improve service offerings and address areas of concern.
• Propose and implement innovative solutions to enhance customer service operations.

Manfaat

• Annual leave
• Hospitalization leave

Manfaat tambahan

• EPF / SOCSO / PCB
• Medical Insurance
• Performance Bonus

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja