Customer Service Manager (logistics)
Klang, M10, MY, Malaysia
Job Description
Key Responsibilities
Manage and oversee customer service operations in logistics/haulage activities Handle customer inquiries, complaints, and service issues professionally Coordinate with operations, warehouse, transporters, and drivers Monitor shipment status, delivery schedules, and service performance Prepare reports, follow up on service issues, and implement improvements Lead, coach, and supervise customer service staff Ensure SOP compliance and maintain service quality standards
Requirements
Diploma / Degree in Logistics, Supply Chain, Business, or related field Minimum
3-5 years
experience in logistics or freight forwarding customer service Experience in managing a team is an advantage Good communication and problem-solving skills Familiar with logistics documents (DO, invoices, POD, etc.) Able to work under pressure and handle multiple tasks Proficient in Microsoft Office; Asolute system knowledge is a plusJob Type: Full-time
Pay: From RM6,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1394161
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKlang, M10, MY, Malaysia
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EducationNot mentioned