Customer Service (mandarin Speaker)

Kuala Lumpur, Malaysia

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Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal-focused
Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
Stress tolerance and able to work under pressure
Rotational shift basis (1 PM - 12 AM); able to work on public holidays and weekends
Required to have own transportation arrangement

Responsibilities

Interact with customers via telephone to provide information and assistance
Professionally handle high volume of inquiries from customers
Achieve productivity standards and goals while maintaining the highest level of customer service
Able to resolve the calls within the agreed SLA (Service Level Agreement)
You will be accountable for meeting individual (KPIs) and team goals
Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times
Undertake any other duties as-and-when assigned by the Management

Benefits

Additional Benefits

Ricebowl

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