Handle incoming hotline calls and WhatsApp chat enquiries from Singapore customers.
Manage and respond to messages from the general sales email inbox, ensuring all cases are attended to promptly.
Understand customers' needs and provide accurate information or assistance.
Assign cases according to the lead allocation to Sales Representatives or Account Managers.
Follow up with customers to collect required information and ensure timely resolution.
Conduct post-service follow-ups via chat or calls to ensure customer satisfaction.
Maintain proper documentation of enquiries and escalate issues when necessary.
Requirements
Minimum SPM or Diploma qualification.
Excellent command of spoken and written English.
Strong communication and interpersonal skills, with a customer-first attitude.
Able to multitask, prioritise, and work independently in a fast-paced environment.
Proficient in Microsoft Office, Gmail, and online communication tools (e.g. WhatsApp, CRM systems).
Based in Malaysia, supporting Singapore clients, and following Singapore's working hours and public holidays.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Application Question(s):
Do you have own transport?
Are you willing to observe Singapore working hours and public holidays if you are selected for the role?
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
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