Job Description

Mindpec Solutions Hiring! Full Time Customer Service (Mandarin/Cantonese and Eng Speaker) - Night Shift in Kuala Lumpur, Earn up to MYR 4,800 - Ricebowl
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Customer Service (Mandarin/Cantonese and Eng Speaker) - Night Shift
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MYR4,500 - MYR4,800 Per Month
KL City,
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Posted 2 hours ago Closing 20 May 2025
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Requirements

• Minumim 1 year relevant working experience in voice channel support in customer services
• Minimum Diploma Holder or higher is preferred.
• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
• Proficient in Mandarin either Cantonese and English is a must
• Malaysian Native speaker with above or more required languages is an added advantage
• Always perform duty in professional manner at all times
• To demonstrate willingness and effort to offer help needed to customer and peers with respect
• Being attentive during training & call handling - Equipped with negotiation skills and able to handle difficult customer over the phone calls.
• Proficient in general computer knowledge & skills.
• Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be responsive
• Always acknowledge and deliver respond to Team leader or supervisor.
• Flexible and quickly adapt to new processws and information changes.
• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.

Responsibilities

• Take call and provide accurate answer to customer queries.
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processes that involving dissatisfied customer.

Benefits

• Medical Insurance
• 12 days vacation leaves
• 14 days medical leaves
• EPF/Socso

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Fluent in English Problem-Solving Skills Patience Empathy Mandarin
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