Job Description

Position:

Customer Service

Company:

Samsung Authorized Service Center (One Mobile Care Sdn. Bhd.) - Melaka

Location:

No. 12, Jalan Lagenda 3, Taman 1 Lagenda, 75400 Melaka

Employment Type:

Full-time, Permanent

Salary Range:

RM2,200 - RM3,000 per month

Job Summary

We are seeking a dedicated and customer-focused

Customer Service Executive

to join our team in Melaka. The ideal candidate will be responsible for handling front-desk operations, assisting customers with inquiries, and ensuring a smooth and efficient service experience at our Samsung Authorized Service Center.

Key Responsibilities

Welcome and assist walk-in customers in a professional and courteous manner. Provide accurate information on service procedures, warranty terms, and repair timelines. Create and manage service orders, repair tickets, and warranty claims. Record and update customer details and service requests accurately in the system. Coordinate with technicians and parts administrators to monitor job progress. Handle customer feedback and resolve issues promptly and effectively. Maintain a clean and organized front-desk area to ensure a positive customer experience.

Requirements

Minimum qualification:

SPM

. Proficient in

Bahasa Malaysia

and

English

. Strong communication and interpersonal skills. Willing to learn and adapt in a fast-paced environment. Fresh graduates are encouraged to apply. Prior experience in customer service or retail is an advantage.

Benefits

Attendance bonus Overtime pay Yearly bonus Maternity leave Career advancement and professional development opportunities

Work Schedule

Monday-Saturday : 10.00am - 6.30pm Sunday & Public Holiday : Off day Work mode: On-site (in person)
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Maternity leave Professional development
Work Location: In person