Job Description

Join our team and help create unforgettable stays!

We're looking for a friendly, proactive, and organized individual to manage guest communications and bookings, ensuring every guest has a smooth and memorable experience.

What You'll Do:

Respond promptly and professionally to guest inquiries via email, phone, and messaging apps Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda Share helpful info about the homestay and local attractions Handle guest check-ins and check-outs at reception Resolve guest issues politely and efficiently Keep accurate records of bookings and feedback Work closely with housekeeping, maintenance, and management teams
Who We're Looking For:

Friendly, patient, and customer-focused with a positive attitude Good communication skills in English and Malay Able to multitask and stay calm in a fast-paced setting Quick to learn and adapt to new tools or systems Problem-solver with strong interpersonal skills Experience in customer service is a bonus, but not required -- training will be provided Minimum education: SPM or equivalent
What We Offer:

On-the-job training Uniform and work equipment provided EPF, SOCSO, and EIS contributions Opportunities for promotion Annual performance bonus Monthly team activities Festive cash gifts (Duit Raya & Chinese New Year Angpau) Company trips and team outings
Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person