Job Description

Role : Customer Service - Mandarin Speaker - E-Hailing & Deliveries Service (Taiwan & Hong Kong Market)

Location : Johor Bahru

Joining Bonus

RM5,000 (2 Installment) First installment will be paid after completing 6 months of service, and the remaining amount will be paid after completing an additional 6 months

(September to October)

Salary : Basic RM3,000 + RM300 (6days allowance) + RM300 (Night Shift Allowance) + RM400 (KPI Allowance)

Contract : 24 month(s) (renewable)

Qualification : 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Chinese & English

Working Days : 5.5

Shift :Rotational Shift

s :

-Handling all inbound calls, live chat, and email regarding customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.

-Exceeding customer expectations in terms of customer service and providing accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficient in typing.

-Capable of handling multiple tasks in a fast-paced environment.

-Good computer literacy.

Able to read Traditional Chinese characters.

Shuttle provide :

Skudai

Taman U

Mutiara Rini

Lima Kedai/Rumah Iskandar Malaysia

Gelang Patah

Larkin

City Square

Danga Bay

Perling

Tampoi

Paradigm Mall

Bukit Indah

Fast Response - 0146400258 Ms Alyana

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM1,900.00 - RM3,000.00 per month

Application Question(s):

Can start immediate ?
Language:

Mandarin (Preferred)
Work Location: In person