Job Description

Working hours: 7am-4pm; 8.30am-5.30pm; 1pm-10pm

Job Responsibilities:

3-month training in different customer contact channels. Build rapport and long term relationships with Clients while providing excellent customer service standards. Create shipment booking arrangements. Entertain customer's enquiries on product & services. Collaborate well with Sales & Operation teams. Manage multiple customer contact channels: (Emails, Live Chats, Social Media Platforms) Achieve

monthly KPI

of dates arranged & waiting time. Manage and update list of Clients assigned regularly and promptly. Handle High profile customers. To liase with product team to improve operational workflow. To provide general operational and sales support.

Job Requirements :

Candidate must possess at least a Diploma, Advanced/Degree, any field. Candidate must be able to commit to three rotational shifts (morning, noon and evening only,

NO midnight shift

).

Fresh graduates are also encouraged to apply.

1 - 2 years

experience in Customer Service will be an added advantage Required skill(s): Customer Service, Coordinating Skill. Possess

excellent

verbal and written communication skills in

English

. Result driven and works well with

KPI

. Comfortable working with different modes of communication for liaison of work. Willing to work at Kerinchi, Bangsar. Shift rotation required.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma/Advanced Diploma (Required)
Experience:

customer service: 1 year (Required) live chat: 1 year (Required) email handling: 1 year (Required)
Language:

English (Required)
Location:

Kuala Lumpur (Preferred)
Work Location: In person