Customer Service Officer (mandarin Speaker)

Mutiara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia

Apply Now

Mohon

Kelayakan

Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
Ability to multi-task, prioritize, and manage time effectively.
Creative thinking and problem-solving skill.
Agree to sign a confidentiality agreement to protect customer and company benefits.
Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
Able to work on 24/7 rotating shifts, during weekends and public holidays.
Ability to read and write in English, Bahasa Malaysia and Mandarin.

Tanggungjawab

Responds to live chats professionally and answer customers\' enquiries.
Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
Ensure customer satisfaction and provide professional customer support.

Manfaat

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.