Customer Service Officer (mandarin Speaker)

Mutiara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia

Job Description


Mohon

Kelayakan

  • Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skill.
  • Agree to sign a confidentiality agreement to protect customer and company benefits.
  • Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
  • Able to work on 24/7 rotating shifts, during weekends and public holidays.
  • Ability to read and write in English, Bahasa Malaysia and Mandarin.
Tanggungjawab
  • Responds to live chats professionally and answer customers\' enquiries.
  • Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
  • Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
  • Ensure customer satisfaction and provide professional customer support.
Manfaat
  • Basic salary
  • Shift allowance
  • Language allowance
  • KPI incentive
  • Performance bonus
  • 7 days annual leave & 7 days medical leave per contract
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Job Detail

  • Job Id
    JD980910
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mutiara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned