Job Description

: KEY RESPONSIBILITIES
Sales & Operational Function

• To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
• To be responsible on the accuracy and monitoring of the Branch\'s balancing activity on daily operations.
• To discharge duties instructed by ACSM/BM to serve business interests of the Bank.

Additional role for CSD at SME Desk:

• For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
• To participate in promoting branch products and services through cross-selling activities.

Customer Relationship

• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

• To take accountability over Branch\'s compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence

Operational Authority

• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
• To approve rates, cash and check deposits up to authorized amount
• To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff \xe2\x80\xa2 To supervise staff in ensuring service and compliance standards are met

Key performance Indicators

Qualification

*Note : The qualifications indicated are the ideal requirements for the position.

• Diploma/Degree
• Other Qualification

Exceptions may apply to internally promoted staff based on performance
Experience

• 3-5 years in relevant banking experience

Education & Training (or equivalent)

Skill/Competencies

*To be updated based on

Competency Model

• Computer literate
• Attention to detail and strong math aptitude
• Good interpersonal skill-friendly and polite
• Good personal attributes-honest and able to work under pressure in a fast-paced environment.

About Us: With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference - for themselves and the bank.

CIMB