Customer Service Officer (training Provided) Welcome Fresh Graduate
Melaka, Malaysia
Job Description
- Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
- Follow up and resolve customers complains and ensure IT is close to satisfaction
- Work closely with team members and leaders at all times to achieve quality results and productivity
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
- Participate in ad-hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Any other duties assigned by the team leader
- Shift Allowance = RM9 per night shift
- Customer Service Allowance = RM150
- KPI Allowance = up to RM 300
- Language Allowance (Mandarin) = up to RM 600
- EPF and SOCSO contribution
- Must be able to work on shift basis (1 shift = 9.5 hours) (5 working days)
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Job Detail
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Job IdJD866298
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned