Job Description

Diploma/Bachelor in any discipline. 2-5 year in customer service & order management experience Relevant working experience within a multinational corporation would be advantageous. Strong interpersonal and teamwork skills. Meticulous with strong analytical skills. Computer and Microsoft Office software knowledge are required to perform the role. Experience in suing SAP Job Scope: Handles customer inquiries and difficult complaints. Handles telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures. Provides service and support through order entry, order status (promise and ship dates), inquiries, back order situations, replenishment orders, and promotions. Assists in analyzing customer service reports. Handles special customer requests related to payment deductions by comparing to established guidelines. Trains support employees on the use of customer service systems. Manages all repeat orders to existing customers. Identifies and eliminates repetitive problems within standard administration procedures Primary contacts are both internal and external customers. Serious applicants can send your updated resume to -Subject: Job application for Customer Service Specialist (Order Management) -Please also provide your expected salary and notice period Due to high number of applicants, only qualified candidates will be contacted for interview. We thank you for your application.

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