Customer Service (part Time/full Time)
Kuala Lumpur, Malaysia
Job Description
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JOB DESCRIPTION: To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: -
- Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions
- Administer redemptions and rewards for promotions in the shopping mall
- Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
- Handle Lost and Found cases
- Assist in setting up for events/ functions
- Escort VIPs during functions
- Conduct media tours/ handle tour groups
- Recommend dining venues
- SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.
- Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.
- Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.
- Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
- Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
- Willing to work on shifts, weekends and public holidays.
- Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.
- RM10.00 per hour (Part - Time)
- RM1,400.00 - RM2,500.00 per month (Full - Time)
- Afternoon shift
- Day shift
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Job Detail
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Job IdJD918609
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned