Job Description

If you are a motivated and passionate individual, join as a Customer Support Expert! Whether you want a fresh start or a job change, apply today and kickstart your career if you strongly believe you have what it takes to do so! In this role, you\xe2\x80\x99ll get to provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values. You not only will give away your experience and expertise with empathy, but you\xe2\x80\x99ll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks. You\xe2\x80\x99ll thrive on this role if you have: Excellent verbal and communication skills (B2 English proficiency). 1 year of experience in customer service (Business-To-Business strongly preferrable) Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred Technical savvy (understands or have used macOS vs. Android, Windows, etc.) Basic Microsoft Office (Outlook, Word, Excel) experience required Call center experience preferrable Negotiation skills, able to engage and reach agreements with the clients. Schedule availability Restaurant industry familiarity preferrable When joining our team, you get: Direct hiring and benefits beyond what\xe2\x80\x99s mandated by law Competitive wage Performance bonus 40 hours per week (2 days off) Pantry vouchers Insurance for Minor medical expenses Life insurance Paid Training Growth opportunities Working Location: Candidate must be willing to work in Bangsar South, Kuala Lumpur
It is Asia Recruit\'s (www.asiarecruit.com.my) vision to enrich people\'s lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line. We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5