Customer Service Qa Executive (hybrid)
Petaling Jaya, M10, MY, Malaysia
Job Description
Job Responsibility:
Monitor and evaluate live and historical chats; report findings to management. Conduct training and coaching sessions to improve service quality. Assist in developing QA tools, standards, and SOPs. Track and follow up on quality issues; perform regular calibrations. Monitor communication platforms to ensure compliance and professionalism. Compile monthly customer feedback and complaint reports. Conduct customer satisfaction(CSAT) surveys Support additional tasks and projects assigned by management.
Job Requirement:
Possess at least Diploma/Advanced/Higher/Graduate Diploma in any field. Minimum 1 years' experience in QA/CS or relevant field. Required Language (s): English and Mandarin (written and spoken). Required Skill(s): Microsoft Office, Google Drive, Report writing. Excellent interpersonal, communication and presentation skills.
Normal Working Hours with Hybrid Working Arrangement*
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
Dental insurance Health insurance Vision insurance Work from home
Schedule:
Monday to Friday
Supplemental Pay:
13th month salary Performance bonus
Language:
Mandarin (Required)
Work Location: In person
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Job Detail
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Job IdJD1112712
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:34418.0 43581.0 USD
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned