Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service Representative Beauty Industry in Selangor, Earn up to MYR 2,800 - Ricebowl
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Customer Service Representative Beauty Industry
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MYR2,000 - MYR2,800 Per Month
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Fresh Graduates
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Posted 3 hours ago o Closing 16 Jan 2026
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Requirements
- Fresh graduates are welcomed.
- Minimum SPM level.
- Possess own transportation/able to manage own transportation.
- Able to work at any outlet and work on weekends.
- Seeking for a permanent employment and can work for at least two (2) years.
- Fluent in English & Bahasa Malaysia.
- Mandarin is advantage.
- Strong customer service orientation and problem-solving abilities.
- Proficient in using various online communication platforms
- Ability to handle multiple conversations simultaneously & fast-paced environment.
- Typing speed and accuracy.
- Positive and professional demeanor.
Responsibilities
CLIENT INTERACTION
- Greet clients warmly and professionally, both in person and over the phone.
- Answer client questions about services, pricing, and promotions.
- Address client concerns and complaints with empathy and professionalism.
- Build rapport with clients and foster a positive and welcoming atmosphere.
APPOINTMENT SCHEDULING
- Manage appointment bookings efficiently and accurately.
- Confirm appointments and send reminders to clients.
- Optimize appointment scheduling to maximize efficiency and minimize wait times.
- Handle appointment changes and cancellations with flexibility and understanding.
RESOLVE ISSUES
- Investigate and resolve customer complaints and issues, escalating complex problems to the
- appropriate channels as needed.
- Troubleshoot problems and provide solutions or workarounds, guiding customers through the necessary steps.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
SALES AND SERVICE PROMOTION
- Promote and recommend beauty services and products to clients.
- Up-sell and cross-sell services to enhance client experience and maximize revenue.
- Provide accurate information about services, packages, and promotions.
- Process transactions and handle payments.
CLIENT RELATIONSHIP MANAGEMENT
- Maintain accurate client records and update client information in the system.
- Follow up with clients after appointments to ensure satisfaction and gather feedback.
- Build and maintain positive relationships with clients to encourage repeat business.
- Handle client feedback and complaints with professionalism and empathy.
ADMINISTRATIVE SUPPORT
- Support the team with other tasks as needed.
CUSTOMER SERVICE
- Greet and assist customers in a friendly and professional manner.
- Answer customer inquiries about products, services, and promotions.
- Resolve customer complaints and issues promptly and effectively.
- Build and maintain positive customer relationships.
SALES TRANSACTIONS
- Process sales transactions accurately and efficiently using the system.
- Handle cash, credit card, and other payment methods.
- Promote and up-sell products and services to customers.
- Provide accurate information about pricing and discounts.
SALES RECONCILIATION (DAILY CLOSING)
- Tally daily cash sales and reconcile them with system reports.
- Verify and balance credit card transactions.
- Prepare and submit daily sales reports to the designated personnel.
- Ensure all sales transactions are accurately recorded.
STOCK TALLY AND INVENTORY MANAGEMENT (DAILY CLOSING)
- Conduct a physical count of designated stock items at the end of the day.
- Compare physical stock counts with inventory system records.
- Identify and report any discrepancies or stock shortages.
- Assist with stock replenishment and organization as needed.
GENERAL DUTIES
- Maintain a clean and organized work environment.
- Adhere to company policies and procedures.
- Assist with other tasks as assigned by the supervisor.
Benefits
- EPF, SOCSO & EIS contribution
- Marriage Leave
- Maternity Leave/ Compassionate leave
- Paternity Leave
- Dental claim
- Medical Claim
- Medical card (Hospitalization & surgical)
- Company Trip/team building/ Dinner
- Loyalty Service Award
- Staff Purchase & Family member's discount on service (With T&C Applied)
- Birthday leave
- Medical Check-up claims
- Maternity incentive
Skills
Customer Service Communication Skills Problem Solving Active Listening Conflict Resolution Empathy Patience
Important Information
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Skills Required