Job Description

If you're interested on our vacancy, please apply through:

https://brighten.my/jobs/customer-service-representative-2/

About Us

Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region -- quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

About Our Client

Our client is a professional services firm based in the UK, specializing in company formation, virtual office solutions, and accounting & tax services for businesses across England and Northern Ireland.

Job Scope

Maintain and update client records in Excel databases, including company and personal information. Coordinate and schedule KYC and identity verification procedures and manage client invoicing via email. Prepare and issue company registration, KYC, and document update notifications. Handle incoming mail, name change requests, and document alerts. Use Microsoft Outlook to track, notify, and follow up on irregular or returned correspondence. Escalate KYC or documentation irregularities to supervisors in a timely manner. Support internal recordkeeping, compliance processes, and operational documentation.

Job Requirements

Diploma or Degree in Business Administration, Communications, Finance, or a related discipline. Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred. Strong attention to detail with excellent organizational and documentation skills. Proficient in Microsoft Excel and Outlook. Good written and verbal communication skills. Able to speak Cantonese and read and write Chinese. Demonstrates professionalism and integrity in handling confidential client information. Experience in professional services, accounting firms, or corporate services is an advantage.

Benefits:

5 working days Hospital insurance Medical claim allowance Parking allowance Friendly and good working environment Free snacks & beverages Increment depends on work performance Year-end bonus based on work performance Festival gifts, birthday benefits etc Working place nearby MRT station

Office Locations: Sunway Velocity

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.

Working hours: 11am - 8pm

Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Work Location: In person