Customer Service Representative (chinese Speaking)
Job Description
Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer's lodged issues and ensuring that it is resolved and responded to promptly.
Identify errors/bugs and guide customers to troubleshooting and problem-solving.
Escalating unresolved customer complaints to the 2nd level or technical department.
Updating the resolution progress to the customer timely and accordingly.
Possessing excellent company packages and service knowledge to enhance customer support.
Retaining the terminating subscribers with the management-approved offer.
Manage and track all leads to ensure follow-up and conversion.
Work by shift, work from home if support night shift, weekend and public holiday,
Additional allowance provided
Benefits:
Friendly and open-concept working environment Supportive team culture with opportunities for growth
Interested candidate may send your resume to wanhuei@freshtel.my or contact 016-6206977.
Job Type: Full-time
Language:
Chinese (Required)
Work Location: In person
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Job Detail
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Job IdJD1303131
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned