Job Description

??? / ????????????????????? / Japanese-Speaking Associate - Retail Support?

??? / Location:

Cyberjaya, Malaysia

????? / Expected Joining Date:

Mid-November 2025

??????? / Position Summary

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You will handle customer inquiries via phone, email, and chat for our retail and e-commerce clients in Japan. Prior experience in customer service or e-commerce will be an advantage.

?????? / Key Responsibilities

???????????????????????????? ????????????????? ???????????????????????? ???????????????????? ???????????????????? ????????????????? ????????????????????? Handle customer inquiries via phone, chat, and email. Identify and resolve issues effectively and professionally. Escalate high-priority cases as per client procedures. Provide feedback on process improvements. Stay updated with new policies, tools, and changes. Maintain attendance, punctuality, and productivity standards. Support ad-hoc responsibilities as directed by the supervisor.

????????? / Required Skills & Qualifications

????????????????????????????? ????????????????????? ????????????E???????????????? ????????????????????????????? ??????????????? ??????????????????????? Excellent communication skills in Japanese (written & spoken). Strong customer service mindset and problem-solving skills. Experience in e-commerce or customer support preferred. Basic English communication ability for internal coordination. Willingness to work in rotational shifts including weekends if required. Diploma or equivalent work experience preferred.

???? / Employment Details

?? / Salary:

MYR 8500 - 9,500 per month (based on experience)

???? / Employment Type:

1-year renewable contract

???? / Working Hours:

9 hours per day (including 1-hour break), 5 days a week - rotational shifts may apply

??? / Location:

Cyberjaya, Malaysia

???? / Joining Date:

Mid-November 2025 (flexible based on visa processing)

???? / Benefits

??????????????????? ??????????????EPF / SOCSO / EIS? ????????????? ????????????? ?????????????? Work Visa sponsorship and relocation assistance Medical insurance and statutory Malaysian benefits Paid annual and medical leave Professional training and development support Exposure to a multicultural and international work environment

?????? / Selection Process

???? ? ????????????????? ? ????????? ? ?? Document screening ? Online interview (Japanese/English) ? Offer & Visa process ? Onboarding
????: ????, ??
????: 12??

?????: RM8,500.00 - RM9,500.00 ??

???????:

Native Japanese Speakers or JLPT N1 can apply for this role Are you able to join in Malaysia by Mid November?
??:

Native level Japanese (??)
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?????: 15/11/2025