Job Description

Key Responsibilities

Handle inbound and outbound customer interactions via phone, email, and/or chat. Assist customers with banking inquiries, transactions, and account-related matters. Provide accurate information on HSBC products, services, and policies. Identify customer needs and offer relevant solutions to improve their banking experience. Ensure compliance with bank policies, regulations, and security procedures. Maintain accurate records of all customer interactions in the CRM system. Work closely with internal teams to resolve customer issues efficiently.

Requirements

Minimum education:

SPM or equivalent. Fresh graduates are encouraged to apply -

training will be provided

. Proficient in

Mandarin + English

or

English + Mandarin + Cantonese

(spoken & written). Strong communication and problem-solving skills. Customer-focused with a positive attitude. Able to adapt in a fast-paced and target-driven environment. Basic computer skills and ability to learn banking systems quickly.

Why Join HSBC?

Competitive salary package with allowances. Hybrid working arrangement for work-life balance. Comprehensive training and career development opportunities. Be part of a reputable global bank with an inclusive culture.
Job Types: Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

Can read and write in Mandarin?
Education:

STM/STPM (Preferred)
Language:

English (Preferred) Mandarin (Preferred) Cantonese (Preferred)
Work Location: In person