Job Description

Job Responsibilities:

Serve as the first point of contact between the company and clients, handling inquiries and issues promptly.

Provide professional and efficient customer support through phone, email, and face-to-face communication.

Assist clients in understanding the company's service offerings (recruiting, HR outsourcing, training, etc.).

Collect and organize client feedback and provide suggestions for improvement.

Follow up on client orders or service progress to ensure delivery meets standards.

Coordinate with internal teams (HR, Recruiting, Training, Administration) to meet client needs.

Prepare and maintain customer service records, reports, and documentation.

Assist in organizing client events, briefings, or training support.

Conduct field visits as necessary to maintain long-term relationships.

Requirements:

Minimum one year of experience required

Excellent communication and interpersonal skills

Experience in customer service, call center, or HR is preferred.

Proficient in Microsoft Office, Google Workspace, or other office software.

Patient and able to handle pressure, and able to multitask.

Proactive, responsible, and team-oriented.

Benefits:

Performance bonuses / project bonuses / customer satisfaction incentives.

Medical insurance (outpatient and inpatient), annual physical examination allowance.

Paid annual leave, sick leave, and maternity/paternity leave.

On-the-job training and external training allowances provided.

Clear promotion path (Customer Service Supervisor, Customer Relationship Manager).

Regular company dinners, team building activities, and holiday bonuses/gifts.

Comfortable office environment with convenient transportation.

Job Types: Full-time, Contract
Contract length: 36 months

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person