Customer Service Representative
Johor Bahru, M01, MY, Malaysia
Job Description
Customer Support
: Provide prompt, friendly, and professional support to customers via phone, email, live chat, or social media platforms.Issue Resolution
: Resolve customer complaints, questions, and issues in a timely and effective manner.Product Knowledge
: Develop and maintain a deep understanding of our products, services, and policies to assist customers accurately.Data Entry
: Accurately record customer interactions and feedback in the CRM system, ensuring all cases are tracked and resolved appropriately.Order Assistance
: Help customers with order inquiries, tracking, returns, exchanges, and billing issues.Escalation Handling
: Recognize when issues need to be escalated to higher management and follow company protocols for doing so.Team Collaboration
: Work closely with other teams such as sales, technical support, and management to improve the customer experience.Continuous Improvement
: Provide feedback on recurring customer issues and work with management to suggest process improvements.Job Type: Full-time
Pay: RM1,679.33 - RM3,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1299423
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, M01, MY, Malaysia
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EducationNot mentioned