Job Description

Customer Interaction

Respond promptly to customer inquiries via live chat, social media, email, and other communication channels. Provide accurate information about products, orders, and promotions. Handle complaints and resolve customer issues in a professional and empathetic manner.
Order & Service Management

Coordinate with the logistics and warehouse team on order processing, shipment tracking, and delivery updates. Manage product exchanges, returns, and refunds according to company policies. Record and monitor customer feedback, complaints, and satisfaction levels.
Brand & Team Collaboration

Work closely with the marketing and operations team to share insights from customer feedback. Support campaign launches and promotions by assisting with customer inquiries and post-purchase care. Uphold CLEF's brand voice and customer service standards across all communication platforms.
Continuous Improvement

Stay up to date on skincare product knowledge and brand offerings. Identify common customer pain points and suggest process improvements. Maintain a positive, solution-oriented attitude in a fast-paced environment.
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person