Job Description

Job Summary:

The Customer Service Representative (CSR) serves as the first point of contact for patients, providing excellent service, handling inquiries, and ensuring smooth clinic operations. The role involves managing appointments, addressing patient concerns, and supporting the dental team to deliver a positive patient experience.

Key Responsibilities:-

Patient Interaction & Support :

Welcome patients warmly and professionally upon arrival. Answer phone calls, emails, and online inquiries promptly and courteously. Provide information about dental services, treatments, and clinic policies. Address and resolve patient complaints or concerns efficiently and empathetically.

Appointment Management :

Schedule, reschedule, and confirm patient appointments. Maintain accurate patient records and update contact or medical information as needed. Coordinate with dentists and hygienists to ensure smooth scheduling and minimal waiting time.

Administrative Duties :

Manage patient check-ins and check-outs, including documentation and consent forms. Process payments, issue receipts, and manage billing inquiries. Assist in preparing reports, maintaining files, and other administrative tasks.

Customer Relationship Management :

Build rapport with patients to encourage loyalty and repeat visits. Follow up with patients for treatment plans, reminders, and post-treatment care. Promote dental products or services offered by the clinic when appropriate.

Compliance & Professionalism

Maintain confidentiality of patient records in line with healthcare regulations. Ensure adherence to clinic protocols, hygiene standards, and safety policies. Stay updated on dental procedures, technologies, and insurance policies to assist patients accurately.

Qualifications & Skills:

High school diploma or equivalent; a degree in healthcare administration or related field is a plus. Prior experience in customer service, preferably in healthcare or dental clinics. Excellent verbal and written communication skills. Friendly, empathetic, and professional demeanor. Strong organizational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Basic computer skills, including experience with scheduling software, Apple (iMac Software), and patient management systems.

Key Competencies:

Patient-focused mindset Problem-solving and conflict resolution Time management and prioritization Teamwork and collaboration Adaptability and resilience
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Dental insurance Maternity leave Opportunities for promotion Professional development
Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred) Mandarin (Preferred)
Location:

Kuala Lumpur (Preferred)
Work Location: In person