Job Description

Role Title: Candidate Care Specialist

Job Type: Permanent with client

Work Mode: WFH

:

Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company terms and policies. Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs. Identify and report issues causing complaints to improve processes and procedures. Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects. Share information and knowledge with other teams and team members to reduce the number of repeated issues. Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues. Utilize appropriate tools to ensure the candidate always receives relevant and accurate information. Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,850.00 per month

Benefits:

Health insurance Work from home
Application Question(s):

Have you ever worked in night shift before?
Experience:

escalation handling: 1 year (Preferred)
Work Location: Remote