Customer Service Representative Job in Accord Innovations Private Limited

Customer Service Representative

Kuala Lumpur, M14, MY, Malaysia

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Job Description

1. Handle enquiries through correspondence/email/live chat and provide extra-ordinary service to our customers in a professional and timely manner
2. Address members' enquiries effectively and maintain satisfactory quality of customer service
3. Make appropriate recommendations to meet customers' expectation
4. Escalate enquiries when necessary in line with internal guidelines
5. Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Mandarin (Preferred) English (Preferred)
Location:

Kuala Lumpur (Preferred)
Willingness to travel:

* 25% (Preferred)