Job Description

Job Responsibilities:

Provide excellent customer service via hotline, online chat, and email channels. Handle customer inquiries professionally, maintain strong customer relationships, and ensure customer satisfaction. Adhere to company management guidelines, operational manuals, and internal policies. Understand customer needs and recommend appropriate products or services. Identify potential business opportunities and provide accurate product/service information. Process customer requests and tasks according to the company's Standard Operating Procedures (SOP).

Job

Requirements

:

Customer-oriented mindset with good service etiquette; proactive and responsible attitude. Diploma or Degree holder is preferred. 1-2 years of experience in customer service or call center environment preferred. Proficient in spoken and written Chinese, English, and Malay. Strong verbal and written communication skills. Minimum typing speed of 80 words per minute in English. Good interpersonal skills; able to work well under pressure; positive and motivated. English proficiency at B2 level or above. Additional language skills are an advantage. Immediate availability is preferred.
Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Work Location: In person