Customer Service Representative
Kuala Lumpur, M14, MY, Malaysia
Job Description
Customer Service Representative
Type: Permanent
Basic Salary:
RM3,000 + + Shift Allowance + Fix AllowanceWork Mode:
HybridWorking Hours (By shift):
Morning - 9am to 6pm; Night - 1pm to 10pmOff Days:
8 days per month:
Handle customer inquiries promptly and professionally through phone calls and WhatsApp. Provide accurate and detailed product/service information to customers. Record, update, and maintain customer details in the system to ensure data accuracy. Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary. Ensure high levels of customer satisfaction by delivering timely and effective support.
Requirements:
Fluent in Malay (spoken & written) is preferably. Fluent in Chinese (spoken & written) is an advantage. SPM/STPM/Diploma/Degree in any field Prior experience in customer service, call center, or telesales is an advantage Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills
Company Benefits:
Basic salary + Shift Allowance + Fix Allowance EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Work Location: In person
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Job Detail
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Job IdJD1324936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned