Job Description

Job Title:

Customer Service Specialist (Junior Level)

Location:

G Tower, KL

Department:

Customer Support

Salary Range:

RM 3,000 - RM 5,000

Position Type:

Full-time

Number of Positions Available:

1

Languages:

Chinese and English

:

We are seeking a highly motivated

Customer Service Specialist

to join our growing Customer Support team. If you're passionate about delivering excellent service, managing customer queries, and working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Handle client inquiries, pre- & post-trading issues, order filtering, and general product-related questions. Collaborate with AI-driven customer service systems to manage cases beyond the scope of automation. Assist with KYC (Know Your Customer) processes, including identity document collection and verification according to internal and regulatory standards. Coordinate with cross-functional teams during the PPFX launch period to ensure smooth operations. Participate in shift rotations to provide comprehensive operational coverage for the CS department.

Preferred Qualifications:

Minimum of

2 years of experience

in customer service, ideally in a fast-paced environment. Solid understanding of

KYC/AML

procedures with the ability to handle sensitive and confidential information professionally. Familiarity with

CRM systems

, support tools, and standard office software (e.g., MS Office).

Outbound call service experience

is an added advantage. Strong ability to work under pressure and manage competing priorities during high-demand periods.

What We Offer:

Competitive salary within the range of RM 3,000 - RM 5,000. Dynamic and supportive work environment. Opportunity to work with a skilled team and gain valuable experience in the customer service field. A chance to be part of a rapidly growing company with potential for career advancement.
Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month