Job Description

Highlights 5 working days per week & 16 days Annual Leave. Fun, young and flexible working culture. Unlimited free snacks, drinks and ice cream! : Handling inbound calls & texts regarding any issues, concerns, or requests from customers/merchants. Handling outbound calls & texts for follow-ups to customer/merchants whenever required. Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants. Managing ad-hoc administrations, also communicating and coordinating with internal departments when required. Monitor daily orders and ensure each orders are well taken care while within our SLA. Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience. Job Requirements: Wholehearted to solve customers\' problems along with efforts to surpass the expectations. High curiosity to determine answers to root cause of an issue. Capable to swiftly perceive technical concepts, information, tasks, and issues. Ability to provide alternatives/solutions for any issues. Ability to work independently with least supervision along with excellent time management skills. Always having empathy & positive mindset to provide utmost professional attitude for customers & merchants. Good team player that has ample communication, coordination, cooperative skills with teammates to innovate and solve issues. Ability to work under-pressure and to meet speculated SLA and deadlines. Must be able to work on rotational shift (Weekdays, Weekends & Public Holiday). At least 1 year of working experience in customer service, and fresh graduates are welcomed to apply. Required language(s): Bahasa Malaysia and English. *Candidates fluent in Mandarin are bonus, as role requires candidate to deal with Mandarin speaking clients. Working Hours: Two (2) Shifts (5 Days Work per Week) Morning: 9AM-6PM (No Shift Allowance) Afternoon: 1PM-10PM (Shift Allowance Available) How this career will benefit you Flexible, young and fun working environment which allows you to give your own ideas and implement them for the workplace. Parking Claim (full amount) Phone Allowance Annual Leave (16 days per year) Medical Benefit (Applicable to Dental, Optical and others) Annual Bonus Annual Trip Salary Increment (Reviewed from time-to-time)

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