Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Salary: RM 3500 Per month
Experienced and fresh graduate both can apply
Location: Ara Damansara
Interview on phone and on Microsoft Teams Application
Share resume on akansha.n@trinitywfs.com or WhatsApp on +60 3-8703 3634
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,527.74 - RM3,500.27 per month
Benefits:
Free parking
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Language:
Mandarin (Required)
Work Location: In person
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