Job Description

Customer Service Representative - Utility Services

Location:

Petaling Jaya

Employment Type:

Full-Time, 12-Month Contract

About the Role

We are hiring

Customer Service Representatives

to join a leading utility service provider in Malaysia. You will handle customer enquiries via phone, email, or social media, providing excellent service while following company procedures. This is a great opportunity for career growth and skills development.

Key Responsibilities

Respond to inbound customer enquiries (billing, outages, service issues) Make outbound calls for collections and follow-ups (where applicable) Manage non-voice communications such as emails and social media messages Maintain high standards of customer service and professionalism

Requirements

SPM / Diploma or above (depending on the role) Good command of English; Mandarin or other languages are a plus Positive attitude, reliable, and customer-focused Willingness to work in rotational shifts

Salary & Benefits

Basic salary: RM2,000-RM2,100 KPI allowance: RM300-RM500 (total up to RM2,500) Performance incentives Training opportunities Health coverage Career development pathways

Available Roles

Outbound Calls - Diploma & above, RM2,000 + KPI RM300 Hybrid (Inbound) - Diploma & above, RM2,000 + KPI RM500 Inbound Customer Service - SPM & above, RM2,000 + KPI RM300 Non-Voice (Emails / Social Media) - Diploma & above, RM2,100 + KPI RM300

How to Apply

Submit your resume via Indeed. Fresh graduates are encouraged to apply.

Job Type: Contract
Contract length: 12 months

Pay: RM2,100.00 - RM2,500.00 per month

Work Location: In person