Customer Service Representative

Shah Alam, M10, MY, Malaysia

Job Description

At Transmark Freight Sdn Bhd, we're seeking passionate and dedicated individuals who are enthusiastic about logistics and committed to delivering excellent customer service. If you're looking to grow your career in a dynamic and fast-paced environment, we'd love to hear from you.

Why Transmark Freight Sdn Bhd?



A friendly and collaborative team environment. Opportunities for growth and career development.

:



Respond to customer inquiries and provide accurate quotations in a timely manner. Coordinate with agents and customers to track shipments, ensuring timely delivery. Prepare, review, and manage shipping documents, including customs declarations and invoices. Maintain and update customer and shipment records in the company's system. Provide regular reports on shipment status, delays, and other important metrics. Address customer complaints and resolve issues effectively. Ensure all documentation follows company policies and international regulations. Assist with organizing and maintaining customer files and records. Focus on building strong relationships with customers.

Job Requirements:



At least 1 year of experience in freight forwarding, customer service, or a related industry. Fresh graduates (Diploma/Degree holders) are encouraged to apply. Training will be provided. Attention to detail and accuracy. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to manage multiple tasks and meet deadlines. Proficiency in spoken and written Mandarin, English. Mandarin is a plus.

Working Days:



Monday to Friday (8:30 am - 5:30 pm), Alternative Saturday (8:30 am - 1:00 pm)

Working Location:



Berjaya Industrial Park,
Shah Alam, Seksyen 32

If you're ready to contribute to a company that values professionalism and customer satisfaction, we'd love to hear from you.

About Transmark Freight:



Transmark Freight Sdn Bhd, a subsidiary of FMX Group, is a leading provider of comprehensive freight forwarding solutions in East Malaysia. Based in Seksyen 32 Shah Alam, the company specializes in air freight consolidation and has built a solid reputation for reliability and exceptional customer service. With a strong network, cutting-edge technology, and expertise in handling complex shipments like dangerous goods and perishable items, Transmark Freight ensures timely and safe delivery. As a dynamic and growing organization, Transmark offers a collaborative work environment, where employees are empowered to excel and grow.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person

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Job Detail

  • Job Id
    JD1203433
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, M10, MY, Malaysia
  • Education
    Not mentioned