Job Description

Responsibility

Provide first-line support for customer inquiries and technical issues via phone, email, chat, or other communication channels. Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary. Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system. Follow up with customers to ensure issues are fully resolved. Collaborate with internal teams to improve processes and escalate recurring or complex issues. Stay up to date with product updates, new features, and troubleshooting procedures. Provide product information and guidance to customers. Ensure customer service standards are met, aiming for a high level of customer satisfaction.

Job Requirements

High school diploma or equivalent; associate or bachelor's degree preferred. Proven experience in a customer service or help desk role. Strong communication skills (both verbal and written). Ability to troubleshoot and resolve basic technical issues. Experience with help desk software and ticketing systems. Excellent problem-solving skills and attention to detail. Ability to multitask and prioritize tasks effectively. Strong interpersonal skills and the ability to work well with others. Familiarity with basic software. Experience in customer service for services. Knowledge of common customer service best practices and principles.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

Are you willing to work during weekend and Public Holiday? Kindly list all languages you are able to speak and write fluently
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Work Location: In person