Job Description

Responsibilities:

Support day-to-day activities of Member Services through effective communication via calls support.

Perform appropriate tasks to support Members' expectations and needs in information handling records, refunds, repurchases, order audit and after-sales.

Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job.

Participate in ad hoc projects, events, UAT (user acceptance testing) and provide suggestion / feedback

Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, Member Compensation system and etc.

Able to log SNOW/ISupport and highlight to IT immediately where there is a system issue that will affect Members' experience and operation. Able to work and communicate with IT on the solution and direction.

Constantly look for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time.

Able to respond or provide solutions to external partner / vendor 3PL on delivery issue i.e problem address , duplicate parcel, return parcel etc

Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and achieve preventive solutions

Able to build/ create a good relationship with the team to build a fun and happy working environment

Requirement:

Proficiency in verbal and written English, and another language (Mandarin) proficiency is required Pleasant personality with excellent interpersonal skills Ability to provide superb customer service and resolve problems independently under the company's guidelines Self-motivated and attentive to details with strong initiative Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required Good computer literacy (Word/Excel/Powerpoint) Flexibility in performing efficiently in a fast-paced work environment. Ability to solve problems and challenges and carry out responsibilities under minimal supervision. Ability to meet deadlines and work under pressure which working overtime and flexible hours are expected.
Job Types: Full-time, Permanent

Pay: RM3,300.00 - RM4,000.00 per month

Work Location: In person