Job Description

Job Details

12-month contract (Renewable) Location: The Pinnacle Sunway, Subang Jaya, Selangor, Malaysia Working Arrangement: 5 days a week, On-site Working Hours: MY Time (9:00 AM - 6:00 PM), Monday to Friday

About the Company

We are looking for a passionate Customer Service Sales Representative to join one of the global leading software companies, based in Selangor, Malaysia. This role emphasizes sales and a solid understanding of major social media platforms. The ideal candidate will possess excellent interpersonal, verbal, and written communication skills, along with a customer-first mindset and strong empathy.

Key Responsibilities

Customer Support

Deliver support via online chat, email, instant messaging, and phone. Serve as a key contact for advertisers and agencies, providing consultative assistance. Troubleshoot and resolve complex issues with a focus on customer satisfaction.
Advertiser Engagement

Research advertiser needs and offer best practice recommendations. Educate clients on platform features. Handle inbound and outbound calls, offering solutions and optimization advice.
Sales and Revenue Growth

Promote advertising solutions aligned with platform processes and policies. Conduct approximately daily multi-channel interactions (calls, emails, messages). Deliver consistent, targeted messaging focused on single-offering campaigns. Identify high-value leads and encourage increased ad investment.

Qualifications

Background or strong interest in customer service, sales, retention, or marketing. Good understanding of social media platforms and features Comfortable using Microsoft and Google applications. Excellent proficiency in English Minimum qualification: college diploma/degree in any field.

Perks & Benefits

Competitive salary package Comprehensive medical coverage
Job Type: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,600.00 per month

Benefits:

Health insurance Professional development
Education:

Bachelor's (Preferred)
Experience:

Sales: 1 year (Required)
Language:

English (Required)
Work Location: In person