Minimum SPM/Diploma/Degree in Business Administration, Marketing, Communications, or related field.
Proven experience in customer service, e-commerce support (Shopee, Lazada, TikTok, website), or related roles is an advantage.
Strong communication skills in English and Bahasa Malaysia (both written & verbal).
Ability to handle customer inquiries, complaints, and feedback professionally and efficiently.
Good problem-solving skills with a customer-first mindset.
Proficiency in Microsoft Office and familiarity with CRM systems or online chat platforms.
Ability to multitask, work under pressure, and meet deadlines.
Positive attitude, patience, and willingness to learn.
Willing to work on weekends/public holidays (if required, based on company needs).
Fresh graduates are encouraged to apply.
Tanggungjawab 1. Order Management
Handle customer inquiries related to Shopee, Lazada, TikTok, website, and other platforms.
Track and update order status (processing, packing, shipping, delivery).
Coordinate with warehouse/logistics for timely dispatch and delivery.
2. Customer Support
Respond promptly to customer questions via chat, email, and calls.
Provide product details, pricing, promotions, and stock availability.
Handle complaints, returns, refunds, and exchange requests professionally.
3. Problem Resolution
Investigate and resolve order discrepancies (wrong item, delay, damage, missing).
Liaise with courier companies for delivery issues or claims.
Ensure customer satisfaction through effective problem-solving.
4. After-Sales Service
Follow up with customers on feedback, reviews, and satisfaction.
Assist with warranty or product support when applicable.
Encourage repeat purchases through excellent service.
5. Reporting & Coordination
Record customer inquiries, complaints, and resolutions systematically.
Provide daily/weekly reports on customer service performance.
Communicate with internal teams (sales, operations, logistics) for process improvements.
6. Service Standards
Maintain polite, professional, and positive communication at all times.
Ensure fast response time according to platform SLA (e.g., Shopee/Lazada response rate).
Uphold company policies and protect customer data.
Manfaat
Annual Leave
EPF / SOCSO / PCB
Clinic Panel
Medical and Hospitalisation Leave
Attendance Incentives
Bonus 3 Times per year
Increment
Staff Discount
Kemahiran Customer Service Communication Skills Problem Solving Product Knowledge Conflict Resolution Active Listening Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.