Job Description

Deliprompt Food & Beverage Supply Sdn. Bhd. Hiring! Full Time Customer Service in Selangor, Earn up to MYR 2,500 - Ricebowl
Customer Service
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MYR2,000 - MYR2,500 Per Month
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Posted 2 hours ago o Closing 26 Oct 2025
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Requirements

• Minimum SPM/Diploma/Degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in customer service, e-commerce support (Shopee, Lazada, TikTok, website), or related roles is an advantage.
• Strong communication skills in English and Bahasa Malaysia (both written & verbal).
• Ability to handle customer inquiries, complaints, and feedback professionally and efficiently.
• Good problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office and familiarity with CRM systems or online chat platforms.
• Ability to multitask, work under pressure, and meet deadlines.
• Positive attitude, patience, and willingness to learn.
• Willing to work on weekends/public holidays (if required, based on company needs).
• Fresh graduates are encouraged to apply.

Responsibilities
1. Order Management

• Handle customer inquiries related to Shopee, Lazada, TikTok, website, and other platforms.
• Track and update order status (processing, packing, shipping, delivery).
• Coordinate with warehouse/logistics for timely dispatch and delivery.

2. Customer Support

• Respond promptly to customer questions via chat, email, and calls.
• Provide product details, pricing, promotions, and stock availability.
• Handle complaints, returns, refunds, and exchange requests professionally.

3. Problem Resolution

• Investigate and resolve order discrepancies (wrong item, delay, damage, missing).
• Liaise with courier companies for delivery issues or claims.
• Ensure customer satisfaction through effective problem-solving.

4. After-Sales Service

• Follow up with customers on feedback, reviews, and satisfaction.
• Assist with warranty or product support when applicable.
• Encourage repeat purchases through excellent service.

5. Reporting & Coordination

• Record customer inquiries, complaints, and resolutions systematically.
• Provide daily/weekly reports on customer service performance.
• Communicate with internal teams (sales, operations, logistics) for process improvements.

6. Service Standards

• Maintain polite, professional, and positive communication at all times.
• Ensure fast response time according to platform SLA (e.g., Shopee/Lazada response rate).
• Uphold company policies and protect customer data.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Clinic Panel
• Medical and Hospitalisation Leave
• Attendance Incentives
• Bonus 3 Times per year
• Increment
• Staff Discount

Skills
Customer Service Communication Skills Problem Solving Product Knowledge Conflict Resolution Active Listening
Important Information
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Skills Required