Job Description

Bitget are a top-tier digital assets exchange platform with over 50 countries\' global footprints, and aim to be the portal that transcends Web2 and Web3, connects CeFi and DeFi, and bridges the vast web of crypto. Top 1 platform for copy trading globally Top 5 derivatives trading globally 8+ million registered users 1K+ employees in over 38 countries Provide stable security of A+ ranking for 12 SSL indicators Proof of Reserves - guarantees 100% of users\' assets in reserves Job Responsibilities: Communicate with VIP customers in all regions and meet their various needs. Advise customers on product or resolve service issues Process customer transactions and keep records of activity Handle complaints within an agreed service framework. Meet operational SLA Job Requirements: Diploma or Degree in any related field. Minimum 1 year of experience related to VIP customer experience in the banking, financial and/or fintech sector. Excellent verbal and written in English language. Multilingual in writing and speaking would be a plus. Willing to work according to schedule to support 24x7 operations. Strong people skills: Ability to navigate difficult situations and stay calm when under pressure. Solution mindset: Passionate in finding right solution(s) for the customer, and resolve the issue by overcoming obstacles; good cost-efficient decision making. Excellent time management: Ability to multi-task to solve customer\'s issues/queries, while able to deliver the assigned task in a timely manner. Quick learner: Ability to ramp up quickly and act on feedback constructively. Nice to have: Working knowledge of CRM tools, such as Zendesk. Familiar with crypto/finance-technology industry Experience working with teams across offices and time zones. Benefits & Perks: Competitive remuneration package (Basic Salary + Allowance + Yearly Bonuses). Quarterly Team Building Medical, Health & Learning allowance up to 600u/ annum Remote work arrangements Career growth and promotion Employee engagement, recognition and appreciation program. Multinational working environment

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