Job Description

Roles & Responsibilities

• Delivering excellent customer service to customers via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
• Providing accurate information on products and services to the customer.
• Consistently meeting individual and team KPIs and goals
• Maintaining a high degree of integrity and confidentiality \xe2\x80\x93 keeping customers\xe2\x80\x99 information confidential at all times.

Job Requirements

• Must possess at least an Diploma, bachelor\xe2\x80\x99s degree, or higher, in any field.
• Fresh graduates are encouraged to apply.
• Candidates fluent in Mandarin preferred as the role requires the candidate to deal with Mandarin-speaking clients.
• Abilities to read and write Mandarin are an additional advantage.
• Good command of English & Bahasa Malaysia in both spoken and written
• Proper phone etiquette with excellent interpersonal and active listening skills
• Resourceful, proactive, and able to work independently.
• Fast learner with good analytical thinking and problem-solving skills
• Ready to work in shift rotations based on business needs.
• Able to work on public holidays and weekends (based on business needs)
• Afternoon shift (2pm -10pm)

Benefits:

• Strategic Working Location \xe2\x80\x93 Walking distance from the public transportation hub.
• Various modes of public transportation available (LRT, MRT, KTM, Monorail)
• Annual Leave
• EPF, SOCSO & EIS Contribution
• 6 days works (Sunday Work from home),1 days off (weekday).

Job Type: Full-time Salary: RM3,000.00 - RM4,000.00 per month Benefits:

• Gym membership
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Fixed shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• How long is your notice period?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)
• Bahasa (Preferred)
• English (Required)