Job Description

Agensi Pekerjaan BTC Sdn Bhd

Location:

(50000) , ,

Salary:

IT, Information Technology, Business Analyst, Insurance, Banking, Financial Institution, UAT, User A

Type:

Permanent

Main Industry:

Job ID:

126913509

Company:

Agensi Pekerjaan BTC Sdn Bhd

Posted On:

28 April 2023

Open Position: Manager, Customer Service & Support (IT Services-based Company)

An IT Services-based Company is currently hiring Manager, Customer Service & Support to join them in the Kuala Lumpur office. You will be leading the Customer Service and Support team to manage the external customers located within the SEA regions.

Key responsibilities include:

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Ensure resources available to run the Customer Service & service desk operations with good duty roster and work scheduling process

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Develop and execute short-term and long-term strategies for IT service management that align with industry standards and best practices to ensure customer\xe2\x80\x99s satisfaction

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Develop a combination of qualitative and quantitative service performance and customer satisfaction metrics based on key performance indicators

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Continuously drive service improvement and optimize resources to deliver the best possible value to the customers

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Coordinate resolution of complex issues that involve multiple technical resources as well as facilitating customer communications during service interruptions/outages

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Monitor tickets request, incident and etc with good experience using JIRA or another similar platform

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Good communication and stakeholder management skills

If you are interested, Apply to # for a confidential discussion.

Visit us at btcrecruitment.

Please take note that only shortlisted candidates will be notified

#Manager #IT #CustomerService #Support #candidates #CV #jobseekers #career #operations #btcrecruitment #btcmalaysia

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