Job Description

Company Profile: Our client is a well-established company with a strong presence in Vietnam and Thailand, specializing in fulfillment center services for leading Ecommerce and Logistics companies such as Ninxx Vxx, Shopxx, and Lazxxxx. They play a pivotal role in supporting warehouse operations, encompassing tasks such as packing, sorting, and overall logistical efficiency.

• Initiate outbound calls to existing sellers to confirm orders.
• Provide exceptional customer service by addressing seller inquiries and concerns.
• Ensure accuracy and completeness of order details.
• Proactively follow up with existing customers to provide updates on pending shipments.
• Communicate packing and sorting status to customers.
• Address and resolve customer inquiries related to delivery status and logistics
• Collaborate with warehouse staff to obtain real-time information on order status.
• Work closely with the logistics team to streamline communication and address customer concerns promptly.
• Maintain accurate records of customer interactions and transactions.
• Document and report any issues or concerns raised by customers for continuous improvement.

Job Requirements:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
• Strong interpersonal and communication skills.
• Customer-centric attitude with the ability to empathize and address customer needs.
• Detail-oriented and capable of managing multiple tasks efficiently.
• Comfortable working in Shah Alam, Malaysia.
• Fluently communicate in basic English to facilitate effective communication with international sellers and customers.

Job Type: Full-time Salary: RM2,000.00 - RM2,500.00 per month Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)