Job Description

Position: Customer Service SupportIndustry: FintechWorking Duration: 12 months contract (Contract extension and conversion to permanent based on performance)Working Location: Bandar Utama, Petaling Jaya, 47800, SelangorWorking Day/Hours: 5 days, 24/7 rotational shift. (7am - 4pm/12pm - 9pm/3pm - 12am)Salary: Range from RM2,500 - 3,030 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance + Shift allowance RM500Job Responsibilities:xc2xb7 Provide quality customer support 24/7 through LiveChat and Digital channels for our customers.xc2xb7 Monitor various company communication channels including call center, social media, web enquiries etc., and respond appropriately in a timely manner.xc2xb7 Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.xc2xb7 Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit etc.xc2xb7 Perform administrative tasks involving driver's account (credit top-up, changes in driver information etc.xc2xb7 Support other department campaigns when the need arises.Job Requirement:xc2xb7 Must possess at least a Diploma in any relevant field with at least 2 - 3 years of working experience in customer service industry.xc2xb7 Required language: Bahasa Malaysia, English (Chinese and Tamil will be an added advantage).xc2xb7 Applicants should be Malaysian citizens or hold relevant residence status.xc2xb7 Excellent verbal/written communication skills in both English and Malay languages.xc2xb7 Ability to communicate results to management and in a fast-paced environment.xc2xb7 Fresh graduates are encouraged to apply.xc2xb7 Able to start work immediately.If you are interested to apply, please forward your latest resume to orSubject: Job Application - Customer Service Support

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