Job Description

Customer Service Team Leader (Bilingual - English & Mandarin)

Project: Digital Banking
Location: Menara UOA Business Park, Subang Jaya (Linked to LRT/KTM Subang Jaya)
Working Hours: 1:30 PM - 10:30 PM
Work Days: Sunday to Thursday (Off Days: Friday & Saturday)
Employment Type: Full-Time
Start Date: 22 December 2025
Salary: Up to RM6,500 + RM500 KPI Allowance

Key Responsibilities:

Lead, motivate, and guide a team of Customer Service Executives to achieve performance targets. Monitor daily team metrics and ensure service levels are consistently met. Conduct regular coaching, feedback, and performance evaluations. Handle customer escalations professionally and ensure timely resolution. Collaborate with internal departments to improve operational efficiency. Drive continuous improvement and best practices within the team. Ensure full compliance with company policies, SOPs, and industry regulations.

Requirements:

Minimum 2 years' experience in a customer service/contact centre environment. At least 1 year in a

team leader or supervisory role

. Strong leadership and people management skills. Excellent communication skills in

English and Mandarin (verbal & written)

- compulsory*.
Experience in

digital banking or financial services

is an added advantage. Able to commit to the stated working hours and rest days.
Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM6,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:

STM/STPM (Required)
Experience:

Customer service: 2 years (Required) Team Lead: 1 year (Required)
Language:

English (Required) Mandarin (Required)
Location:

Subang Jaya (Required)
Work Location: In person