Customer Service Team Lead (mandarin / Cantonese)
Iskandar Puteri, Johor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- Diploma/Degree or above.
- Proficient in English and fluent in Mandarin or Cantonese.
- At least 1 year of team management experience in a BPO/Contact Centre, preferably in e-commerce.
- Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience.
- Good organizational, coordination, and team motivation abilities; able to work under pressure.
- Willing to work onsite at Medini 9, Iskandar Puteri, Johor.
- Lead, mentor, and develop a high-performing team.
- Set goals, track performance, and drive continuous improvement.
- Manage market team operations while liaising with global and cross-functional teams.
- Deliver projects with data analysis, research, and strategic recommendations.
- Provide insights, influence team strategy, and advocate for user needs through effective communication.
- Allowance Provided
- EPF / SOCSO
- Annual Leave / Sick Leave
- 5 Working Days
Customer Service Management Team Leadership Mandarin Language Proficiency Cantonese Language Proficiency Communication Skills Problem-Solving Conflict Resolution
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Brew Crew / Cafe Supervisor Iskandar Puteri
Iskandar Puteri, Johor -
Job Detail
-
Job IdJD1222207
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:RM 6,000 per month
-
Employment StatusPermanent
-
Job LocationIskandar Puteri, Johor, Malaysia
-
EducationNot mentioned