Customer Service Team Leader
Johor Bahru, Johor, Malaysia
Job Description
Responsibilities:
- Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
- Provide clear instructions on complex issues.
- Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
- Facilitate effective communication with relevant departments to ensure successful business implementation.
- Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
- Aid in employees\' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
- Complete other assigned tasks from superiors.
- Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
- Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
- Proficient in using office software with a strong learning ability.
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Job Detail
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Job IdJD1034962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned