Customer Service Team Leader
Kuala Lumpur, Malaysia
Job Description
About the job Customer Service Team LeaderAbout the Client\xef\xbb\xbf\xef\xbb\xbfEngage Shift is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services.\xef\xbb\xbf\xef\xbb\xbfJob Responsibilities
- Assist in the build-up, development, and management of customer support
communicating the status of this process to customers where necessary. * Assist in actively developing on the companys back office tools, platforms, andprocesses to improve overall productivity. * Lead a team that actively drives utilization of clients products and services
- Improving customer service procedures, policies, and standards for the organization
- Report on key statistics and trends of the department on a regular basis
- Assist the Customer Support Manager in staff appraisals and development
- Perform Quality checks on live chats and emails to identify areas of improvement
- Leading, training and coaching a team to deliver a high standard of customer service
- Staying connected and up to date on industry trends, competitors products and services
- \xef\xbb\xbf5 years suitable experience, preferably with at least 3 years in a Team Lead role including having managed telemarketing/telesales functionality
- Advance level of written English and adapt to various accents and tones
- Able to communicate effectively in English verbally
- Diploma/ Degree in Business Administration or related field
- Online e-commerce experience
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1038473
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned