Job Description

MohonKelayakan

• Bachelor\'s Degree in Business, Finance, or a related field
• Mandarin speakers are preferred
• Minimum of 3 years of experience in customer service, with experience in a leadership role, preferably within the fintech industry
• Strong understanding of fintech products and services are added advantage
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage and motivate a team to achieve performance goals
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong organizational skills and attention to detail

Tanggungjawab

• Lead, mentor, and motivate a team of customer service representatives to achieve
• performance goals and provide outstanding customer support
• Monitor team performance, provide regular feedback, and conduct performance evaluations. Identify areas for improvement and implement training programs as needed
• Handle escalated customer inquiries and issues, ensuring prompt and effective resolution. Maintain a high level of customer satisfaction by addressing concerns and providing accurate information
• Conduct training sessions for new hires and ongoing training for existing staff. Keep the team informed about product updates, industry trends, and best practices company policies and standards
• Ensure all customer interactions are handled professionally and in accordance with company policies and standards. Conduct regular quality assurance checks and provide feedback to team members
• Prepare and present regular reports on team performance, customer feedback, and service levels to senior management. Identify trends and recommend solutions for improvement

Manfaat

• Company group insurance
• KPI Allowance
• Shift Allowance
• Paid Training
• Gym Benefits
• Festival Gifts, Marriage Gifts, Birthday Voucher etc.

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