Job Description

MohonKelayakan

• Language proficiency: English, Mandarin.

• Proficient in English language skills, familiar with English expressions, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to stress, and a strong sense of responsibility.
• Excellent interpersonal skills to establish efficient collaboration with various departments.
• Proficient in using office software and a strong ability to learn.

Tanggungjawab

• Manage and oversee the smooth operation of daily customer service tasks, supervise, guide, streamline processes, and conduct standardized assessments to enhance the efficiency of customer service. Provide clear instructions for complex issues.
• Collaborate with the Customer Service Quality Control (QC) team for knowledge training, handling complaints, and other critical tasks.
• Communicate effectively with relevant departments to ensure successful business implementation.
• Assist departmental leaders in decision-making, executing specific plans, and achieving team objectives.
• Assist in career development planning for employees, improve employee satisfaction, guide the creation of a positive work atmosphere, and foster team cohesion.
• Complete other tasks assigned by superiors.

Manfaat

• Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
• Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
• Employee engagement, recognition, and appreciation programmes
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Marriage Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
• Comprehensive insurance coverage
• Festival gifts, marriage gifts, birthday vouchers, Team Building

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